XCENT is committed to making sure our products work correctly for you. In the event you encounter a problem setting up xcClassified or you do not understand how something works, we have a variety of ways to help you get your questions answered as quickly as possible.
Support for xcClassified and all other XCENT products is provided via our web site and email. Our web site provides a comprehensive online FAQ database with hundreds of articles to help you find the answers to your questions 24 hours a day. The FAQ database is available at the main XCENT web site at www.xcent.com/faq. Many of the common obstacles encountered when setting up or configuring xcClassified are already documented in the XCENT FAQ database. Because of the number of FAQ articles, it is likely that your questions are already answered there. That means you can find your answer any time of the day or night! If you cannot find an answer to your question right there, then XCENT's technical support is available via the online support form on the XCENT web site at www.xcent.com/support.
xcClassified includes 30 days of free setup support. Additional levels of support and consulting services are available by request on an as needed basis. XCENT does provide enterprise class support services with 24x7 emergency support under additional support contract and services.